If your battery-powered LED lightbox isn’t turning on, here are a few quick troubleshooting steps:

1. Lightbox flashes then stops:
   If the light briefly flashes any color and then turns off, it’s likely that the batteries are low or depleted. Replace all batteries with fresh ones to restore functionality.

2. Lightbox won’t turn on but remote light works:
   If the LED lightbox isn’t responding but the red indicator on your remote lights up when pressing a button, try resetting the lightbox unit. This often resolves connectivity or sync issues.

3. Remote doesn’t light up at all:
   If the red light on the remote doesn’t illuminate, the remote battery likely needs replacing. Insert a new CR2032 button cell battery and test again.

To reset your LED lightbox when the remote control has power but isn’t responding, follow these simple steps:

1. Turn off the lightbox manually
   Press the white power button located on the LED unit to switch it off completely.

2. Check the remote’s signal
   Press the ON/OFF button on your remote. If the red light on the front of the remote flashes, it means the remote is working properly.

3. Resync the remote with the lightbox
   While pressing the ON/OFF button on the remote, turn the light unit back on using the white button on the unit. Press the remote button a few more times. If the lightbox flashes, it has successfully resynced with the remote.

Still not working? Check your remote battery or explore our full LED Box Frame support page for more help.

Once you place your order on the LED Box Frame website, you can choose the delivery option that best suits your needs—including next-day delivery for urgent orders or free standard delivery if you’re happy to wait a little longer. Simply select your preferred shipping method at checkout, and we’ll handle the rest.

All LED Box Frames come with a 12-month no-quibble warranty for peace of mind (excluding batteries and return postage). If your frame experiences a fault within this period, we’re happy to help.

Please note:

• Custom or bespoke printed inserts are made just for you and are non-refundable.

• Lightboxes must be returned in resalable condition to qualify for a refund or exchange.

• We do not cover damage caused during return shipping, so we strongly recommend obtaining proof of postage and using a tracked service. This is essential if you need to claim compensation from your postal provider.

For full details, visit our Returns Policy page or contact our support team directly.

To update your shipping address for an LED Box Frame order, please email our team at sales@ledboxframe.com as soon as possible after placing your order. Be sure to include your order number and the correct shipping details so we can make the changes before dispatch.

You can easily track the status of your LED Box Frame order by logging into your account on our website. If your order hasn’t arrived within the estimated timeframe based on your selected delivery option, please contact us at sales@ledboxframe.com and our support team will assist you promptly.

For fast and friendly LED Box Frame customer support, you can reach us in two easy ways:

• Email us at sales@ledboxframe.com

• Or send a message on WhatsApp at 07774 702444

Yes, LED Box Frame offers worldwide shipping! If you’re ordering from outside the UK, please contact us at sales@ledboxframe.com or via WhatsApp at 07774 702444 for a custom international postage quote based on your location.

Yes, all items in your LED Box Frame order are typically shipped together in one package for convenience and to reduce environmental impact. If any items need to be sent separately, we’ll notify you in advance.