{"id":11,"date":"2023-12-08T16:19:07","date_gmt":"2023-12-08T16:19:07","guid":{"rendered":"https:\/\/ledboxframe.com\/?page_id=11"},"modified":"2025-08-30T15:45:23","modified_gmt":"2025-08-30T15:45:23","slug":"returns","status":"publish","type":"page","link":"https:\/\/ledboxframe.com\/?page_id=11","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2653654d e-flex e-con-boxed e-con e-parent\" data-id=\"2653654d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a1eb5b e-grid e-con-boxed e-con e-parent\" data-id=\"4a1eb5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8753ea elementor-widget elementor-widget-text-editor\" data-id=\"f8753ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"385\" data-end=\"456\"><strong data-start=\"385\" data-end=\"418\">Effective Date: <\/strong>18 April 2024<\/p><p class=\"\" data-start=\"385\" data-end=\"456\"><strong data-start=\"421\" data-end=\"456\">\u00a9 LEDBoxFrame Limited 2018\u20132024<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cba6e95 e-grid e-con-boxed e-con e-parent\" data-id=\"cba6e95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44abffce elementor-widget elementor-widget-text-editor\" data-id=\"44abffce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"458\" data-end=\"648\"><strong>LEDBoxFrame.com<\/strong> is committed to ensuring customer satisfaction.<\/p><p class=\"\" data-start=\"458\" data-end=\"648\">This Refund &amp; Returns Policy outlines your rights under UK law and explains our process regarding returns, exchanges, and refunds.<\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac4af87 e-grid e-con-boxed e-con e-parent\" data-id=\"ac4af87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4141279 elementor-widget elementor-widget-heading\" data-id=\"4141279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your Right to Cancel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1482f6b e-grid e-con-boxed e-con e-parent\" data-id=\"1482f6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3711d6f elementor-widget elementor-widget-text-editor\" data-id=\"3711d6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"685\" data-end=\"926\">Under the Consumer Contracts Regulations 2013,<\/p><p data-start=\"685\" data-end=\"926\">you have the legal right to cancel your order within 14 days of receiving your goods, for any reason.<\/p><p data-start=\"685\" data-end=\"926\">In addition, LEDBoxFrame offers a 30-day returns policy for extra peace of mind.<\/p><p data-start=\"928\" data-end=\"1019\">If more than 30 days have passed since your purchase, we are unable to offer a full refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-961481c e-grid e-con-boxed e-con e-parent\" data-id=\"961481c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c77c57 elementor-widget elementor-widget-heading\" data-id=\"6c77c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5417843 e-grid e-con-boxed e-con e-parent\" data-id=\"5417843\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e54735c elementor-widget elementor-widget-text-editor\" data-id=\"e54735c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"1051\" data-end=\"1079\"><strong>To be eligible for a return:<\/strong><\/p><ul data-start=\"1080\" data-end=\"1338\"><li class=\"\" data-start=\"1080\" data-end=\"1173\"><p class=\"\" data-start=\"1082\" data-end=\"1173\">Items must be <strong data-start=\"1096\" data-end=\"1106\">unused<\/strong>, in their <strong data-start=\"1117\" data-end=\"1139\">original condition<\/strong>, and <strong data-start=\"1145\" data-end=\"1172\">returned within 30 days<\/strong>.<\/p><\/li><li class=\"\" data-start=\"1174\" data-end=\"1229\"><p class=\"\" data-start=\"1176\" data-end=\"1229\">Return postage is the responsibility of the customer.<\/p><\/li><li class=\"\" data-start=\"1230\" data-end=\"1338\"><p class=\"\" data-start=\"1232\" data-end=\"1338\">Items must be securely packaged, and we strongly recommend using a <strong data-start=\"1299\" data-end=\"1337\">tracked and insured postal service<\/strong>.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02450de e-grid e-con-boxed e-con e-parent\" data-id=\"02450de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11cc55e elementor-widget elementor-widget-heading\" data-id=\"11cc55e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non Returnable Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fabccc5 e-grid e-con-boxed e-con e-parent\" data-id=\"fabccc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4ffc03 elementor-widget elementor-widget-text-editor\" data-id=\"c4ffc03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"1375\" data-end=\"1421\">The following products are <strong data-start=\"1402\" data-end=\"1420\">non-refundable<\/strong>:<\/p><ul data-start=\"1422\" data-end=\"1530\"><li class=\"\" data-start=\"1422\" data-end=\"1475\"><p class=\"\" data-start=\"1424\" data-end=\"1475\"><strong data-start=\"1424\" data-end=\"1460\">Bespoke or custom-printed images<\/strong> (\u00a36 per image)<\/p><\/li><li class=\"\" data-start=\"1476\" data-end=\"1530\"><p class=\"\" data-start=\"1478\" data-end=\"1530\"><strong data-start=\"1478\" data-end=\"1515\">Used DIY \u201cPrint Your Own\u201d inserts<\/strong> (\u00a36 per image)<\/p><\/li><\/ul><p class=\"\" data-start=\"1532\" data-end=\"1636\">These exclusions apply as the items are made specifically to your request or cannot be resold once used.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d9e087 e-grid e-con-boxed e-con e-parent\" data-id=\"7d9e087\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba7d71b elementor-widget elementor-widget-heading\" data-id=\"ba7d71b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">12-Month Guarantee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70d355e e-grid e-con-boxed e-con e-parent\" data-id=\"70d355e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d46bab elementor-widget elementor-widget-text-editor\" data-id=\"2d46bab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>All LED Box Frames come with a 12-month <strong>no-quibble manufacture guarantee<\/strong><\/p><p>excluding return postage and non returnable items.<\/p><p>If your light unit develops a fault within this period,<\/p><p>we will replace it. In some cases, we may request that the unit be returned for testing, but this is rare.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6183c98 e-grid e-con-boxed e-con e-parent\" data-id=\"6183c98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d6df9b elementor-widget elementor-widget-heading\" data-id=\"5d6df9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Request a Return or Refund<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6113c63 e-grid e-con-boxed e-con e-parent\" data-id=\"6113c63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb879e3 elementor-widget elementor-widget-text-editor\" data-id=\"bb879e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"1988\" data-end=\"2009\"><strong>To begin your return:<\/strong><\/p><ol data-start=\"2010\" data-end=\"2190\"><li class=\"\" data-start=\"2010\" data-end=\"2128\"><p class=\"\" data-start=\"2013\" data-end=\"2128\"><strong data-start=\"2013\" data-end=\"2082\">Email us at <a rel=\"noopener\" data-start=\"2027\" data-end=\"2080\">sales@ledboxframe.com<\/a><\/strong> with your order number and reason for return.<\/p><\/li><li class=\"\" data-start=\"2129\" data-end=\"2190\"><p class=\"\" data-start=\"2132\" data-end=\"2190\">Await approval and instructions before returning the item.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-340e9e2 e-grid e-con-boxed e-con e-parent\" data-id=\"340e9e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c73d2a elementor-widget elementor-widget-heading\" data-id=\"1c73d2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Partial no Refund may apply if:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2735b79 e-grid e-con-boxed e-con e-parent\" data-id=\"2735b79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fdfa1f elementor-widget elementor-widget-text-editor\" data-id=\"7fdfa1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"\" data-start=\"2197\" data-end=\"2233\">\u00a0<\/h2><ul data-start=\"2234\" data-end=\"2384\"><li class=\"\" data-start=\"2234\" data-end=\"2285\"><p class=\"\" data-start=\"2236\" data-end=\"2285\">The item is damaged or not in original condition.<\/p><\/li><li class=\"\" data-start=\"2286\" data-end=\"2332\"><p class=\"\" data-start=\"2288\" data-end=\"2332\">Items are returned beyond the 30-day period.<\/p><\/li><li class=\"\" data-start=\"2333\" data-end=\"2384\"><p class=\"\" data-start=\"2335\" data-end=\"2384\">DIY or bespoke inserts have been used or damaged.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb41b58 e-grid e-con-boxed e-con e-parent\" data-id=\"fb41b58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-917155f elementor-widget elementor-widget-heading\" data-id=\"917155f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-896b5fb e-grid e-con-boxed e-con e-parent\" data-id=\"896b5fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4895c6a elementor-widget elementor-widget-text-editor\" data-id=\"4895c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"2413\" data-end=\"2456\"><strong>Once your return is received and inspected:<\/strong><\/p><ul data-start=\"2457\" data-end=\"2597\"><li class=\"\" data-start=\"2457\" data-end=\"2488\"><p class=\"\" data-start=\"2459\" data-end=\"2488\">We will notify you via email.<\/p><\/li><li class=\"\" data-start=\"2489\" data-end=\"2597\"><p class=\"\" data-start=\"2491\" data-end=\"2597\">If approved, your refund will be processed via your original payment method within <strong data-start=\"2574\" data-end=\"2596\">5\u201310 business days<\/strong>.<\/p><\/li><\/ul><p class=\"\" data-start=\"2599\" data-end=\"2790\"><strong data-start=\"2599\" data-end=\"2613\">Important:<\/strong> We are <strong data-start=\"2621\" data-end=\"2635\">not liable<\/strong> for any damage caused in return shipping.<\/p><p class=\"\" data-start=\"2599\" data-end=\"2790\">To claim compensation for damage in transit from your choosen\u00a0 Postal choice,<\/p><p class=\"\" data-start=\"2599\" data-end=\"2790\">you must retain <strong data-start=\"2739\" data-end=\"2759\">proof of postage<\/strong> and ensure adequate packaging.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e69839 e-grid e-con-boxed e-con e-parent\" data-id=\"1e69839\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-934aab4 elementor-widget elementor-widget-heading\" data-id=\"934aab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Late or Missing Refunds\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27de8b7 e-grid e-con-boxed e-con e-parent\" data-id=\"27de8b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9225c4 elementor-widget elementor-widget-text-editor\" data-id=\"f9225c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If your refund hasn\u2019t arrived:<\/p><p>Check your bank account and contact your card provider.<\/p><p>It may take several days before your refund is officially posted.<\/p><p>If you still haven\u2019t received your refund, contact us at sales@ledboxframe.com.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d06b26 e-grid e-con-boxed e-con e-parent\" data-id=\"1d06b26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f68df elementor-widget elementor-widget-heading\" data-id=\"f1f68df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sale Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e39a6a e-grid e-con-boxed e-con e-parent\" data-id=\"2e39a6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-308f5a3 elementor-widget elementor-widget-text-editor\" data-id=\"308f5a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"3126\" data-end=\"3223\">Only full-priced items are eligible for refunds. <strong data-start=\"3175\" data-end=\"3223\">Sale or discounted items are non-refundable.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f657992 e-grid e-con-boxed e-con e-parent\" data-id=\"f657992\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1be5f48 elementor-widget elementor-widget-heading\" data-id=\"1be5f48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3f87dc e-grid e-con-boxed e-con e-parent\" data-id=\"c3f87dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2fbe49 elementor-widget elementor-widget-text-editor\" data-id=\"c2fbe49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"3247\" data-end=\"3429\">We only offer exchanges on items that are <strong data-start=\"3289\" data-end=\"3313\">defective or damaged<\/strong>.<\/p><p class=\"\" data-start=\"3247\" data-end=\"3429\">To request an exchange, email <a rel=\"noopener\" data-start=\"3345\" data-end=\"3398\">sales@ledboxframe.com<\/a> with photos and order details.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f29f155 e-grid e-con-boxed e-con e-parent\" data-id=\"f29f155\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f73b81a elementor-widget elementor-widget-heading\" data-id=\"f73b81a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gifts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bae555 e-grid e-con-boxed e-con e-parent\" data-id=\"3bae555\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39b3680 elementor-widget elementor-widget-text-editor\" data-id=\"39b3680\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"3449\" data-end=\"3510\"><strong>If the item was marked as a gift and shipped directly to you:<\/strong><\/p><ul data-start=\"3511\" data-end=\"3704\"><li class=\"\" data-start=\"3511\" data-end=\"3574\"><p class=\"\" data-start=\"3513\" data-end=\"3574\">You\u2019ll receive a <strong data-start=\"3530\" data-end=\"3545\">gift credit<\/strong> for the value of the return.<\/p><\/li><li class=\"\" data-start=\"3575\" data-end=\"3704\"><p class=\"\" data-start=\"3577\" data-end=\"3704\">If the item was not marked as a gift, or sent to the gift-giver first, the <strong data-start=\"3652\" data-end=\"3703\">refund will be issued to the original purchaser<\/strong>.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c81584f e-grid e-con-boxed e-con e-parent\" data-id=\"c81584f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bae49d1 elementor-widget elementor-widget-heading\" data-id=\"bae49d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returning Your Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64a0b35 e-grid e-con-boxed e-con e-parent\" data-id=\"64a0b35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0111e98 elementor-widget elementor-widget-text-editor\" data-id=\"0111e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3711\" data-end=\"3738\">\u00a0<\/p><p class=\"\" data-start=\"3739\" data-end=\"3833\">Return items to the address provided in your return approval email.<\/p><p class=\"\" data-start=\"3739\" data-end=\"3833\"><strong>You are responsible for:<\/strong><\/p><ul data-start=\"3834\" data-end=\"3984\"><li class=\"\" data-start=\"3834\" data-end=\"3861\"><p class=\"\" data-start=\"3836\" data-end=\"3861\"><strong data-start=\"3836\" data-end=\"3861\">Return shipping costs<\/strong><\/p><\/li><li class=\"\" data-start=\"3862\" data-end=\"3900\"><p class=\"\" data-start=\"3864\" data-end=\"3900\">Ensuring the item is securely packed<\/p><\/li><li class=\"\" data-start=\"3901\" data-end=\"3984\"><p class=\"\" data-start=\"3903\" data-end=\"3984\">Using a <strong data-start=\"3911\" data-end=\"3951\">trackable or insured shipping method<\/strong>, especially for high-value items<\/p><\/li><\/ul><p class=\"\" data-start=\"3986\" data-end=\"4055\">We are not responsible for returned items lost or damaged in transit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffe283d e-grid e-con-boxed e-con e-parent\" data-id=\"ffe283d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8b3a4d elementor-widget elementor-widget-text-editor\" data-id=\"f8b3a4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4062\" data-end=\"4085\"><strong data-start=\"4065\" data-end=\"4085\">Need Assistance?<\/strong><\/p><p class=\"\" data-start=\"4086\" data-end=\"4227\"><strong>If you have questions about returns or refunds, please email our support team:<\/strong><\/p><p class=\"\" data-start=\"4086\" data-end=\"4227\">\ud83d\udce7 <a rel=\"noopener\" data-start=\"4172\" data-end=\"4225\">sales@ledboxframe.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 18 April 2024 \u00a9 LEDBoxFrame Limited 2018\u20132024 LEDBoxFrame.com is committed to ensuring customer satisfaction. This Refund &amp; Returns Policy outlines your rights under UK law and explains our process regarding returns, exchanges, and refunds. Your Right to Cancel Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ledboxframe.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ledboxframe.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ledboxframe.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ledboxframe.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ledboxframe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":47,"href":"https:\/\/ledboxframe.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":11502,"href":"https:\/\/ledboxframe.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/11502"}],"wp:attachment":[{"href":"https:\/\/ledboxframe.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}