{"id":1132,"date":"2018-07-07T11:27:10","date_gmt":"2018-07-07T11:27:10","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=779"},"modified":"2025-10-03T17:03:09","modified_gmt":"2025-10-03T17:03:09","slug":"contact","status":"publish","type":"page","link":"https:\/\/ledboxframe.com\/?page_id=1132","title":{"rendered":"Contact"},"content":{"rendered":"\t\t
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Need Help with Your LED Box Frame? \n\n\nLet\u2019s Chat!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Whether you\u2019ve got a question about your order, need support with a custom design, or just want to know more about our LED lightbox frames\u2014we\u2019re here to help. Reach out and a friendly member of our team will get back to you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Frequently Asked Questions About LED Box Frames<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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LED Lightbox FAQs \u2013 Everything You Need to Know<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy Is My Battery-Powered LED Lightbox Not Working?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If your battery-powered LED lightbox<\/strong> isn\u2019t turning on, here are a few quick troubleshooting steps:<\/p>

  1. Lightbox flashes then stops:<\/strong>
    If the light briefly flashes any color and then turns off, it\u2019s likely that the batteries are low or depleted. Replace all batteries with fresh ones to restore functionality.<\/p><\/li>

  2. Lightbox won\u2019t turn on but remote light works:<\/strong>
    If the LED lightbox isn\u2019t responding but the red indicator on your remote lights up<\/strong> when pressing a button, try resetting the lightbox unit<\/strong>. This often resolves connectivity or sync issues.<\/p><\/li>

  3. Remote doesn\u2019t light up at all:<\/strong>
    If the red light on the remote doesn\u2019t illuminate<\/strong>, the remote battery likely needs replacing. Insert a new CR2032 button cell battery<\/strong> and test again.<\/p><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow Do I Reset My LED Lightbox When the Remote Has Power but Isn\u2019t Working?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    To reset your LED lightbox<\/strong> when the remote control has power but isn\u2019t responding, follow these simple steps:<\/p>

    1. Turn off the lightbox manually<\/strong>
      Press the white power button<\/strong> located on the LED unit to switch it off completely.<\/p><\/li>

    2. Check the remote\u2019s signal<\/strong>
      Press the ON\/OFF button<\/strong> on your remote. If the red light on the front of the remote flashes<\/strong>, it means the remote is working properly.<\/p><\/li>

    3. Resync the remote with the lightbox<\/strong>
      While pressing the ON\/OFF button on the remote, turn the light unit back on<\/strong> using the white button on the unit. Press the remote button a few more times. If the lightbox flashes, it has successfully resynced with the remote<\/strong>.<\/p><\/li><\/ol>

      Still not working? Check your remote battery or explore our full LED Box Frame support page for more help.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow Long Does LED Box Frame Delivery Take After I Place My Order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Once you place your order on the LED Box Frame website<\/strong>, you can choose the delivery option that best suits your needs<\/strong>\u2014including next-day delivery<\/strong> for urgent orders or free standard delivery<\/strong> if you’re happy to wait a little longer. Simply select your preferred shipping method at checkout, and we\u2019ll handle the rest.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat Is LED Box Frame\u2019s Return and Exchange Policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      All LED Box Frames<\/strong> come with a 12-month no-quibble warranty<\/strong> for peace of mind (excluding batteries and return postage). If your frame experiences a fault within this period, we’re happy to help.<\/p>

      Please note:<\/p>